Refund, Replacement & Return Policy

1. Healthy Plant Handover Guarantee / स्वस्थ पौधा देने की गारंटी

At Shivansh Rose Nursery, we inspect all plants prior to store pickup or delivery to ensure they are healthy, insect-free, and well-rooted.

• Customers are requested to thoroughly inspect plants at the time of purchase or delivery.
• Once handed over in healthy condition, ownership and plant care responsibility transfer entirely to the customer.

2. No Survival Warranty or Post-Purchase Replacement / पौधा मरने पर कोई रिप्लेसमेंट नहीं

Plants are sensitive living organisms. Common causes for sudden plant damage or plant death after purchase include:

• Over-watering: Excess water causes root rot within 1 to 2 days, turning leaves yellow and killing the plant.
• Under-watering: Prolonged dry soil causing wilting.
• Improper Sunlight: Placing shade-loving plants in direct harsh sunlight, or sun-loving plants in full darkness.
• Extreme Temperature Shifts: Sudden relocation or exposure to AC drafts.

Because environmental conditions and watering habits are beyond our control after purchase, Shivansh Rose Nursery provides NO warranty, NO money refund, and NO free replacement for dead or damaged plants post-handover.

3. Pots, Planters & Garden Accessories Policy / गमले व सामान नीति

For non-living items such as Ceramic Pots, Chinese Porcelain Planters, Fiber Planters, and Plastic Pots:

• Non-living products can be exchanged at our branch within 24 hours of purchase only if damaged prior to use or during store delivery.
• Cracks, breakage, or damage occurring after physical customer handover or due to customer handling will not be eligible for return or exchange.